Grant recipients who switch to a brand-new bank account could find their payment bouncing back, the South African Social Security Agency (SASSA) has warned.
The agency raised the concern while urging recipients to avoid frequently changing their payment methods and banking details.
Unverified bank accounts and rejected payments
Opening a bank account does not always mean it is ready to receive money. Some accounts need further activation or verification by the bank before they work fully.
SASSA warned that new accounts “that have not been fully activated and verified by the bank, can result in payments being rejected and returned.”
When that happens, the recipient has no access to their grant until the matter is resolved. That process can take time, and the recipient may have to visit a SASSA office or their bank to sort it out.
Small errors, big consequences
A single wrong digit can cause the same problem. SASSA said errors in the banking information that recipients provide can also lead to rejected payments.
Recipients often submit new details in a hurry, sometimes in crowded offices or with help from someone else. Mistakes in account numbers, branch codes or account holder names can easily slip through.
The agency stressed that frequent changes to banking details put grant payments at risk and can cause avoidable delays.
Steps before switching
SASSA encourages recipients to keep stable banking arrangements and to change accounts only when necessary.
Recipients who do switch should first confirm with their bank that the new account is fully active. They should check every detail on the form before submitting it. Keeping the old account open until the grant reaches the new one can also prevent recipients from being left without access to their money.
The agency added that a stable bank account helps recipients build a reliable banking history and makes formal financial services easier to access.
SASSA said it remains committed to the integrity of the social grants system and to paying the right grants only to eligible beneficiaries.
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